Returns & Exchanges
At FIRST LENS, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing