Frequently Asked Questions
Everything you need to know about your FIRST LENS experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain products like earrings and intimate apparel are final sale.
How can I track my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are the colors of the products accurate to what I see on screen?
We strive to display product colors as accurately as possible. However, due to variations in monitor settings and screen calibrations, actual colors may vary slightly from what you see on your device.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.